Delivery Information

All of our products are dispatched on a standard UK delivery service within 2 business days of receiving order confirmation and payment clearing. After this time, goods are usually delivered within 3-5 working days. Delivery is between 8am and 6pm.  Next working day delivery is available at the checkout once your delivery address has been entered. This will produce a delivery charge which is dependant on the item. With large items, delivery will be arranged with a pallet company contacting you to arrange a convenient date for delivery as this will be kerb side delivery

 


Standard Delivery

Surcharges listed below apply to Scottish Highlands, Northern Ireland, Isle of Man, Isle of Wight, Channel Islands and tot he following postcodes: DD, PA, PH, AB, KY, IV, KA, KW, ZE.

Delivery charges will be calculated once the item is in your basket and the delivery address in entered at the checkout.

 

European Delivery

For shipping to Mainland European locations, charges may vary dependant on item and delivery location. Delivery charges will be calculated once the item is in your basket and the delivery address in entered at the checkout.

 

We use a variety of couriers in order to ship products depending on the size and shipping address. The couriers that we use are Royal Mail, Hermes, Yodel, DX, Pallex and Dacsher. Please note that the following couriers do require a signature: Yodel, DX, Pallex and Dachser.

•  Large items – Sent with our courier Pallex who will contact you within 3 working days of placing your order to arrange a delivery date in advance, so it is essential that you provide an up to date telephone number.  This will be a kerbside one-person delivery service only so the driver may require some assistance and the courier will be unable to deliver the item to the inside of the property. The customer must be present as a signature will be required to confirm the item is received in good order. The item will be securely packaged on a pallet and shrink-wrapped. The pallet will be left at the property and it is the customer’s responsibility to dispose of this.

Collection

If you would like to collect your item you will be able to select the option ‘Customer Collection from Warehouse’ at the checkout once you have input all of the delivery address information.  Your order will then be available for collection the following working day from our Outlet Shop.  You will receive an email confirmation of when your order is ready to collect, orders will be available for collection from the following address;

BuyDirect4U Outlet Shop
North Road
Loughborough
Leicestershire
LE11 1QJ

The Outlet Shop is open for collections Monday to Friday between 07:00 and 15:00, collections can be made between 15:00 and 17:00 by prior arrangement only.

It is not possible to pay for your item upon arrival, all orders have to placed online before they can be collected.

If you have any queries regarding delivery please do not hesitate to contact us here.